Initiatives to simplify travel procedures through airports have been announced by the United Arab Emirates.
It is estimated that at least fifty percent of passengers flying with Emirates choose to use either the airline's self-check-in systems or Sara, which is the first robotic check-in system in the world.
The chief operations officer of Emirates, Adel Al Redha, made the following statement: "The simpler and more reliable a system is, the more confident people are to use it." People tend to continue using it once they have gained greater confidence in their ability to use it, just like when they shop online or book aircraft tickets.
After the opening of the Emirates innovation center Ebdaa at Expo City Dubai, Al Redha was speaking at a media roundtable that took place not too long ago. According to him, the center will establish itself as a model upon which the future will be constructed.
The goal of this initiative
"Our goal is to export initiatives that originate in Dubai. Consequently, this center is an open platform that allows for collaboration with any and all entities who have something to contribute to the enhancement of efficiency, sustainability, and the deployment of technology, as he noted.
A laboratory for aviation robotics has been established at the center, and it was constructed in conjunction with Dubai Future Labs and other prominent robotics organizations from around the world.
An artificial intelligence (AI)-powered customer support robot that was built in-house is yet another world first that it houses. In an effort to be as inclusive as possible, Sara, the robot is also capable of supporting sign language, providing a glimpse into the future of interactions between customers and robots.
Inventions and developments
Al Redha mentioned that Emirates has been making consistent investments in technology and provided an example of how the team has been collaborating with the Department of Naturalization and Residency Dubai (DNRD).
His statement was as follows: "Over the course of the past few months, we have been collaborating with our partners at the airport to install the biometric path." There is no other route that has been developed at this degree of precision elsewhere in the world, and I can say with absolute certainty that it is the only one. It is not necessary to look at something or at a particular angle in order for the units to be able to take up the data of an individual.
He added that consumers need only walk in for the system to recognize them and allow them to proceed. In order to analyze information in a very effective manner, he said that your physical appearance is compared with the data that has been stored. "The journey that you take through the airport and the path that you take through the various touch points within the airline, whether it is entrance to the lounge or boarding the aircraft, are both mapped out for you. We were able to accomplish this through a cooperative effort between ourselves, the various teams, and the various suppliers. It required taking a concept, a vision, and attempting to actually see how we can turn it into a reality all at the same time.
Technology that is immersive
According to Al Redha, Emirates is also utilizing its immersive technology in order to further introduce its prospective employees to Dubai. "When we have a new employee from outside who has never visited Dubai and who does not know what to expect in Dubai, they will be able to explore Dubai in real time to get a feel of the different places, understand the accommodation that he might be living in, and understand the airport environment when he arrives," he said. "This will allow them to get a better sense of what to expect in Dubai."
"This is going to provide people with a sense of comfort, and it is going to make them much more familiar with the area before they come in,"
