The Emirates Digital Government announces four steps in the event of loss, theft or damage of the ID card

The UAE's digital government has outlined four essential procedures to be performed in such instances: If the Emirates ID card is lost, stolen, or damaged, the following steps should be taken:

First, go to the closest Customer Happiness Center associated with the Federal Authority for Identity, Citizenship, Customs, and Ports Security to report the occurrence and ask for a new card with the same fixed ID number.

Secondly, once you report the occurrence, you can request a replacement for a lost or damaged item through customer service centers, authorized printing offices, or the Authority's mobile application.

Thirdly, customers are required to pay a charge of 300 dirhams for a lost or damaged card, along with an application submission fee of 70 dirhams if done through printing offices, or 40 dirhams if filed online via the Authority's website. An additional fee of 150 dirhams is charged for expedited processing, and the card can be collected at the Authority's primary customer service centers.

Fourth: Upon receiving the ID card, the new card will have the same remaining validity term as the old card. The report indicated that the Authority will promptly notify the consumer of any updates about the request via SMS, including the anticipated date of delivery. A replacement for a lost or damaged item is typically issued within 48 hours of making the request, and within 24 hours for customers requesting emergency care.

The country's digital government stated in a recent report that individuals should contact the Federal Authority for Identity and Citizenship, Customs, and Port Security to request a replacement Emirates ID card in case of loss, theft, or damage.

The article stated that the Authority will temporarily deactivate the old lost card and provide a stamped certificate with the ID number. Additionally, individuals must present the original ID card for replacement in case of damage.

When reporting damage, loss, or theft of an ID card, customers must bring the required documents to prove their identity. Citizens need to present an original passport and family book, while Gulf Cooperation Council nationals must provide residency proof. Residents in the UAE are required to present their authentic passport and a valid original residency visa.

For children under 15, the guardian needs to provide the child's birth certificate and a colored personal portrait with a white background if the card is lost or destroyed.

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